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Office Information

U.S. Offices:

Corporate Headquarters
sales@metanga.com
Metanga a product of MetraTech Corp.
200 West Street
Waltham, MA 02451 USA
Phone: +1 781 839 3501
Fax:+1 781 839 8301

San Francisco Sales Offices:
Metanga, a product of MetraTech Corp.
One Market Plaza, Spear Tower
Suite 3600
San Francisco, CA 94105 USA
Phone: +1 415 293 7870
Fax: +1 415 293 8001

EMEA Offices:
sales@metanga.com
Metanga a product of MetraTech Corp.
Regent’s Place
338 Euston Road
London, NW1 3BT UK
Phone: +44 (0) 8700 994 460
Fax: +44 (0) 8700 994 461

South American Sales Offices: Metanga, a product of MetraTech Corp.
Centro Empresarial Mourisco
Praia de Botafogo 501
1° Andar - Bloco Pão de Açucar
22250-040 - Rio de Janeiro - RJ - Brasil
Phone: +55 21 25866377  
Fax: +55 21 25866001

Powering The New Enterprise

Generating business revenue in today's economy requires flexibility. The need for real time changes in billing and pricing models is now a key driver in the success of any global enterprise. With Metanga you won't be chained to the limitations of manual or hard-coded billing technology.

 

Metanga Customer Commitment

Commitment To Transparency

At Metanga, we want to make adopting our application both a strategic move for you, as well as one that minimizes risk for your business. We also know that a billing system is mission critical in driving your cash flow. Therefore, we’ve decided to remove ambiguity in our service commitment and provide you with a transparent document outlining our commitment to you as a customer.

Best Practices Commitment

Our operational procedures are backed by PCI Level 1 and SAS 70 Type II audits guaranteeing that Metanga is operating within the best practices adopted by the world’s most advanced billing providers.

Data Ownership Commitment

Your data belongs to you, not us. We get that. You shouldn’t have data held captive if you ever need to move it to another system. Metanga will provide assistance in exporting data on your behalf for a nominal fee, so you can feel safe in the knowledge that the data that drives your business will continue to do so, no matter what.

Product & Feature Commitment

Our product roadmap should be intimately aligned with your business goals. Additionally, we’ve designed our application to solicit your suggestions on every page with which you interact. That feedback is immediately captured by our Success Champions Team who will reach out and prioritize feedback based on needand impact to the Metanga user community. New features that become available will be announced within the dashboard of the application and on our corporate site MetaBlog.

Talk To Us, We’ll Listen

At Metanga, we believe that even in the cloud a human touch (or voice) can be important. That’s why we provide live help, with real human beings who’ll listen to your issues 24/7. Should you need deeper product support, we offer a live support, phone response commitment as well.

Uptime & Availability Commitment

Our goal is to provide 24x7 system availability. Based on our confidence in our AT&T operated data center, we offer subscription credit if availability falls below 99.5%. You receive a credit of 20% of your subscription fees for the month in which the outage event occurred for every percentage point that Metanga Availability falls below 99.5%, To receive a credit, you must submit a request to Metanga within 20 days after the month in which the Metanga Availability outage event occurred. Credit is applied against the following monthly subscription fees due. 

Application Maintenance Commitment

Our application functionality is always expanding and we deliver a consistent flow of new functionality. To do so, we maintain weekly scheduled maintenance windows, during non-peak periods, for system maintenance. Should we ever need to initiate an extended maintenance period, we will do so during weekend hours and provide at least a 3-day notification period.